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The Hospitality Industry’s Most Automated Consolidated Impactful
Customer Experience Platform

Hospitality

Power traveler growth and revenue

Experience.com ’s Customer Experience Platform makes it easy for hospitality companies to collect and analyze traveler feedback, drive employee behavior, improve customer service, and power traveler growth and revenue.

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Collect and market the true voice of your travelers
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RESERVATION AND CHECK-IN INTEGRATION

Connect to your reservation and check-in systems

Synchronizes with your reservation and check-in systems to automatically collect and share customer feedback. Automatically trigger surveys at the most meaningful points in your process and immediately alert you to negative feedback for quick resolution.

SURVEY AUTOMATION

Automate traveler feedback

Automation is the key to increased traveler review responses and improvement in your online reputation.  Our customers have seen response rates as high as 65% and NPS improvements up to 50 points.  

Customer Experience
Reviews Distribution

Amplify your reviews to grow your reservations

Automatically post reviews to 3rd party traveler review and search sites in addition to Google and Facebook.

Reviews Management
Employee Engagement

Automatically engage your employees in CX improvement

Integrating your front line employees into your customer feedback system will create a happier employee, an improved customer experience, better data, higher response rates, greater customer loyalty and bottom line profits. Highlight your top performers and create some friendly competition across your front line employees and locations.

Employee Engagement
COMPLAINT RESOLUTION

Real time complaint resolution

Easily convert unhappy reviews into support tickets and forward to the people in the best position to make changes. Never miss an opportunity to encourage great service or coach through a negative interaction.

Reviews Management

Resources

Top 5 Search tips to win more customers
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Sales Impact of Online Reviews
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Managing the good and bad reviews
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Why customer experience matters
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Experience, Reputation, and Marketing all in one automated solution
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5.0 of 5.0 Stars

“If you aren’t on board, you’re already behind…”

Nicole of Marketing

5.0 of 5.0 Stars

“Experience.com Has Elevated My Business!”

Michael F. President

5.0 of 5.0 Stars

“The Results from the platform have been nothing short of amazing!”

Chris W. Customer Insights

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